Frequently Asked Questions

Have questions before you buy? We've got answers. Browse by topic below or contact us anytime.

Shipping & Delivery

Is shipping free?

Yes, all orders ship FREE to your door anywhere in the Continental USA. Shipping & handling are included in your order total.

How long does shipping take?

Orders are processed within 1–3 business days. Transit time is typically 2–8 business days after shipment. You'll receive an email with tracking information once your order ships. Note: tracking numbers may take 24–48 hours to activate after pickup.

Are shipments insured?

Yes. Every order is fully insured in transit. We urge all customers to inspect the package for damage or tampering before signing off on delivery.

What if my package arrives damaged?

Inspect your package carefully before signing. Note any visible damage on the delivery receipt, or write "refused due to damage" if refusing delivery. Damage claims must be reported within 48 hours of delivery — failure to do so may void your claim.

Where is my order delivered?

Freight deliveries are made to the threshold of your home or building (e.g., garage, covered porch, or just inside the exterior door). Delivery does not include setup, assembly, or removal of packaging. Deliveries are scheduled Monday–Friday, 9 AM–5 PM within a 4-hour window. No weekend deliveries.

What if I miss my delivery appointment?

If you are not present for delivery, any re-delivery fees charged by the carrier are your responsibility and must be paid before rescheduling.

Assembly & PDI Process

Do the bikes come assembled?

All vehicles are fully tested and assembled up to 85% before shipping. Upon delivery, you'll be responsible for the remaining assembly depending on the model. We provide technical support and instructional materials upon request.

Do I need a mechanic?

Yes, we advise to have the vehicle set up and inspected by a local service center before first use — especially for final tuning and adjustments.

What should I do before riding for the first time?

Verify all screws, nuts, and bolts are tightened.
Check all fluid levels per manufacturer specifications.
After a 6-8 hour break-in period, replace the engine oil with 10W40 motor oil (any brand will work).
Check for any parts stored inside the seat compartment.

Financing Options

Do you offer financing?

Yes! We offer flexible financing through PayTomorrow — available for all credit types. Applying does not affect your credit score.

What financing plans are available?

PayTomorrow Prime: Up to $10,000 for up to 48 months | 0%–20.9% APR | 0% APR for 6 months | No down payment required
PayTomorrow Classic: Up to $6,500 for up to 24 months | 90-day early payoff | Checkout as low as $59
PayTomorrow No Credit: No credit needed | 90 Days Same as Cash | Plans up to $5,000 | No banking info required at checkout

Learn more and apply here

Layaway Program

Do you offer layaway?

Yes! With a minimum deposit of $50, we'll hold your chosen item for up to 10 months — interest-free with no service fees. Your item ships once the balance is paid in full.

Can I extend my layaway period?

Yes. We can extend your layaway for an additional 3 months for a one-time fee of $69.

Can I switch to a different product during layaway?

Yes — layaways can be transferred to another in-stock item at any time during the layaway period.

What if I want to cancel my layaway?

You may cancel at any time, but all layaway payments are non-refundable. Payments can be converted to in-store credit (Gift Card) or applied toward any item in our store.

Warranty Coverage

What warranty comes with my purchase?

All vehicles include a 1-Year Standard Parts Warranty:

First month: Belmonte Bikes covers both parts and shipping for any defective component.
Months 2–12: We cover defective parts; you pay shipping costs only.
Labor is not included. Warranty is non-transferable.

Can I get extended warranty coverage?

Yes — Extended Inclusive Parts + Shipping Warranty is available for 1, 2, or 3 years and must be purchased at the time of your order. This covers defective engine and transmission components under normal use. Labor, wear-and-tear items, and physical damage are excluded.

What is NOT covered by warranty?

Accident damage, negligent operation, or modifications
Failure to perform scheduled maintenance
Improper storage or use of incorrect fuel/lubricants
Body fairings (except shipping damage reported within 48 hours)
Wear-and-tear parts: tires, belts, brake pads, cables, filters, spark plugs, batteries, bulbs, and more

Returns & Cancellations

Can I return my vehicle?

All sales are final. We do not offer returns, exchanges, or refunds. Please review all product photos, videos, and specifications carefully before purchasing. If you experience performance issues, our Technical Support team is here to help.

Can I cancel my order?

A $100 cancellation fee applies to all cancelled orders, regardless of reason — including cancellations within 24 hours.
Orders cannot be cancelled after 48 hours from the time of purchase.

Titling & Registration (MCO)

What documents do I receive for registration?

Every purchase includes a Manufacturer's Certificate of Origin (MCO) and Bill of Sale, filled out per state regulations and notarized. These documents can be used to register your vehicle at your local DMV.

Are your vehicles street legal?

Yes, all vehicles are EPA/DOT/FMVSS approved and sold as street legal vehicles unless otherwise stated. Licensing requirements varies by state and municipality. We strongly encourage you to check with your local DMV for licensing requirements. In most cases, any vehicle above 50cc will require a motorcycle license to operate on the road. For vehicles 50cc and below, you may only need a valid drivers license, however rules & regulations vary per state.

What about CARB approval (California)?

Yes most of our vehicles are California CARB Compliant. Please contact us before purchasing if you are uncertain if the vehicle you are interested in is CARB compliant.

What if I can't register my vehicle?

Belmonte Bikes will not issue refunds if a vehicle cannot be registered. It is the buyer's responsibility to confirm local registration requirements prior to purchase.

Still have questions? Contact our team — we typically respond within 24 hours.